Dextra Privacy Policy Last Updated: 01st October 2007
It is the policy of Dextra Solutions Limited t/a www.samsungmobileshop.co.uk (" "we"
"us" our" ") to take all necessary steps to respect your privacy and to ensure that
personal data held by us about our customers, suppliers and all other individuals
is processed fairly and lawfully. We are committed to respecting your privacy and
to complying with all applicable data protection and privacy laws. We will take
all necessary steps to implement this policy.
We have provided this Privacy Policy Statement to help you understand how we collect,
use and protect your information when you visit our web sites and when you generally
use our products and services. We wish to help you make informed decisions, so please
take a few moments to read the sections below and learn how we may use your personal
information.
You can visit our web sites without disclosing any personal information about yourself
(although please note that we may use cookies and collect other non-personally identifiable
information about your browsing activity - click here for more information).
If you do submit personal information, by ordering products or services you consent to the collection, use and transfer
of your information under the terms of this policy and you can be assured that we
will use your personal information only in accordance with this, our Privacy Policy.
It is our policy to ensure that all relevant statutory requirements are complied
with and that our internal procedures are monitored periodically to ensure compliance.
We will implement and comply with the eight Data Protection Principles contained
in the Data Protection Act 1998 which promote good conduct in relation to processing
personal information.
You should read this notice in conjunction with our website
terms & conditions of use and any separate terms & conditions
issued with the products or services you order.
Personal Information Collection
We endeavour to collect and use your personal information only with your knowledge
and consent and typically when you request and subsequently use products and services,
make customer enquiries, register for information or other services, request product
information, or when you respond to communications from us (such as questionnaires
or surveys).
The type of personal information we may collect may include, for example, your name
and postal address, date of birth, gender, telephone and fax numbers, email address,
lifestyle and other information collected on registration or through surveys. If
you choose to provide us with personal information it will be used in support of
the intended purposes stated at the time at which it was collected, and subject
to any preferences indicated by you.
Non-personally identifying information
We may also collect non-personally identifying information about your visit to our
web sites based on your browsing activities. This information may include the pages
you visit and products and services viewed or ordered. This information helps us
to manage and develop our websites better, to provide you with a more enjoyable,
customised service and experience in the future, and to help us develop and deliver
better products and services tailored to your individual interests and needs.
How will we use your information?
We may use your information:
- for a number of purposes which includes: managing and administering your order;
delivering any services, products or information requested by you, responding to
complaints or enquiries, verifying your identity when required (you may lose your
password or security information, for example, and we may then need to ask you for
other information by which you can be identified to protect your data from unauthorised
access);
- to undertake market and product analysis based on your use of our services and products
and contact you with information about new developments, products, services and
special offers;
- to supply you with the information, products and/or services which you order;
- to tell you about the products and services of carefully selected third parties
and allow you to receive advertising and marketing information from those selected
third parties without passing control of your personal information to the third
party. For example, we may send you information with your bill, or you may simply
receive an advertisement on your personal web page according to any preferences
indicated by you and/or according to your interests. This helps us to make you aware
of products and services that we may have specially-negotiated for our own customers
and which may be of interest to you; and/or
- invite you to take part in market research and to inform you of goods and services
you may be interested in.
You may be contacted by post, telephone, fax, and electronic means such as mobile
text message (SMS), email, pager, WAP and the internet (subject to any preferences
expressed by you).
You acknowledge that by providing data to us, you consent to the processing of your
data in accordance with this Privacy Policy Statement, however, you can contact
us at anytime to have your details removed from lists used by us for direct marketing
purposes, to update your information, or to tell us how you would like to receive
information about our products and services, and/or those of third parties, the
choice is yours.
To update your marketing preferences, please email samsungmobileshop@2020mobile.com, quoting
your telephone number and postcode in the body of the email, and tell us what you
want us to do (i.e. stop receiving e-mails or SMS from us or if you have previously
objected to receiving information by post, for example, but would now like to change
your mind and receive information in this way then just say, 'opt-in post' in the
subject header of your email).
If you would prefer your details not to be used for this purpose, please write to:
Samsungmobileshop, Online Dept., Dextra Solutions Limited, Caudwell Tower, Weston Road,
Crewe, CW1 6BU. You may also email this request to samsungmobileshop@2020mobile.com
When will we disclose your information to others?
We may disclose information about you and the products and/or services you have
purchased to companies within the 20:20 Mobile Group for the purposes and subject
to the terms of this Privacy Policy. For the purposes of this Privacy Policy
Statement, "20:20 Mobile Group" means Dextra Solutions Limited and any company or
other entity in which 20:20 Mobile Group owns (directly or indirectly) more
than 15% of the issued share capital. Companies in the 20:20 Mobile Group shall
include, without limitation, Mobile Phone Repair Company, 20:20 Logistics and
Dextra Solutions Limited.
We may disclose all or part of your information to staff and/or third parties working
outside of the United Kingdom, who act/work for us for the purposes set out in this
policy or for other purposes approved by you. Those parties may process information,
fulfil and deliver orders, process credit card payments and/or provide support services
on our behalf. Countries outside of the European Economic Area do not always have
strong data protection laws. However, we will always take steps to ensure that your
information is used by third parties in accordance with this policy.
If our business enters into a joint venture with or is sold to or merged with another
business entity, your information may be disclosed to our new business partners
or owners.
Please note that we do not sell or pass your personal information to third parties
(other than as set out above) unless you have given us permission or unless it is
necessary to deliver the products and services ordered or used by you.
Whenever your information is disclosed or passed to a third party we will endeavour
to ensure that your privacy is protected and we will monitor this on an ongoing
basis to ensure that we and such third parties comply in all respects with the relevant
data protection and privacy law.
We may co-operate with the police and any other relevant regulatory authorities
or organisations in connection with any miss-use or suspected miss-use of the products
and/or services provided by us or the Website and/or to comply with our regulatory
and/or legal obligations. If necessary, we may divulge information about you for
these purposes.
We endeavour to ensure that the attention of all our employees is drawn to the data
protection rules and procedures laid down by us from time to time. Our employees
have a duty to follow these rules and procedures and to co-operate with us to ensure
this policy is effective.
We have a responsibility to ensure that personal data dealt with in the course of
our business is handled in accordance with statutory requirements and reasonable
steps will be taken by all concerned to ensure this duty is observed.
We will take such measures as may be necessary to ensure the proper training, supervision
and instruction of all relevant employees in matters pertaining to data protection
and to provide any necessary information.
Unless required to do so by law we will not otherwise share, sell or distribute
any of the information you provide to us without your consent.
The person having overall responsibility for data protection will be the Data Protection
Compliance Officer, details of whom can be obtained from Customer Service representatives
at samsungmobileshop@2020mobile.com or by telephoning 0844 412 0978
Access to your Information
You have a right to ask for a copy of the data we hold about you.
You can write to us at any time to obtain details of the personal information we
may hold about you.
Please write to: samsung-shop, Online Dept., Dextra Solutions Limited, Caudwell
Tower, Weston Road, Crewe, CW1 6BU.
Please quote your name and address together with your telephone number. We would
be grateful if you could also provide brief details of the information of which
you would like a copy of (this helps us to more readily locate your data).
We will take all reasonable steps to confirm your identity before providing you
with details of any personal information we may hold about you.
* We may charge £10.00 (ten pounds) to cover the administration costs involved.
What is a cookie?
A cookie is a small, numeric text file that is issued to your computer automatically
when you enter a web site and which is stored by your browser on your computer's
hard drive. Cookies identify the computer, not the individual user, to our server.
Unless you have indicated your objection when disclosing your details to us, our
system will issue cookies to your computer when you log on to our website.
Why do we use cookies?
Cookies store some basic information which helps us to identify if your personal
computer has visited our site before and if you have provided us with some personalised
information. So, for example, cookies make it possible for us to identify registered
website users without needing to ask for registration details each time, and help
us to welcome you by name if you have provided this on an earlier visit.
Cookies themselves only record which areas of the site have been visited by the
relevant computer and for how long. So, for example, we might use cookies to count
the total number of unique users who are accessing our site over a particular period
of time, or to ensure that a visitor does not see a particular advert or special
message more than once.
What are the advantages to you of Cookies?
The use of cookies helps us to personalise and customise our service to you and
to make our systems more efficient. So, for example, cookies may enable us to change
our processes to make it easier for you to perform certain tasks.
Cookies contain no personal information, however, when combined with some personal
information that we have collected from you before, they allow us to have your personal
information available as you browse our site.
You can disable cookies or set your browser to alert you when cookies are being
sent, but if you choose to do so you may not be able to access parts of our web
site. The cookies used do contain your name, but do not include details such as
your address or phone number within them.
What do I need to do if I do not want Cookies to be used?
If you wish, you can change your computer settings to notify you when a cookie is
issued or not to receive cookies at all.
If you do not wish to accept our Cookies you can decline Cookies and/or refuse access
to previously stored information by using your web Browser. The facilities within
your web Browser to allow you to do this will vary from Browser to Browser but they
may be found in the "Privacy" or "Cookies" section of the "Properties" menu of your
Browser. If you require assistance in disabling Cookies you should refer to the
"help" menu within your Browser. Please note however, that you may not be able to
use all of the interactive features of our Website if Cookies are disabled.
For more information please contact www.allaboutcookies.org
Information Security
We recognise that our customers are increasingly concerned about how companies protect
personal information from misuse and abuse and about privacy in general. We employ
security measures to protect your information from access by unauthorised persons
and against unlawful processing. We are reviewing and enhancing our rules, technical,
physical and managerial procedures constantly to protect your personal information
from unauthorised access, accidental loss and/or destruction. We will retain your
information we hold about you for a reasonable period or as long as the law requires.
Please be aware that communications over the Internet, such as emails/webmails,
are not secure unless they have been encrypted. Your communications may route through
a number of countries before being delivered - this is the nature of the World Wide
Web/Internet. We cannot accept responsibility for any unauthorised access or loss
of personal information that is beyond our control.
Privacy Support
We reserve the right to amend or modify this Privacy Policy at any time, and in
response to changes in applicable data protection and privacy legislation.
If you have any enquiry about our data protection and privacy policy or practices,
please write to: samsung-shop, Online Dept., Dextra Solutions Ltd, Caudwell Tower,
Weston Road, Crewe, CW1 6BU or send an email to: samsung@dextra.co.uk
Monitoring and/or recording of your communications
Monitoring or recording of your calls, emails, text messages and other communications
may take place in accordance with UK law, and in particular for business purposes,
such as for quality control and training; to prevent unauthorised use of our telecommunication
systems and/or websites; to ensure effective systems operation and in order to prevent
or detect crime.
If you require any further information on data protection, please visit the following
websites for further information:
www.dataprotection.gov.uk
www.dti.gov.uk